Transaction unauthorized make up 30% of all. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. The Cardmember claims to have been incorrectly billed for Capital Damages, theft, or loss. Chargebacks: Your Guide to Reducing Hassle and Cost. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. US and Canada. Check the chargeback reason code. 6). Merchants who believe they have received an invalid chargeback under reason code 10. The reason code. Chargeback reason codes 71 and 4808 are caused when merchants ignore a declined authorization response from the issuer and attempt one of the following actions: Forced posting. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Collect Compelling Evidence. It happens when the cardholder disputes the payment, claiming it was invalid or unauthorised. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. Now, compliance cases go through Visa Resolve Online (VROL). Mastercard Chargeback Reason Code 71: Disputed Amount. The third digit indicates the specific reason within that category. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. Fight; Prevent; Get; Assets. UA05 Fraud – Chip Counterfeit Transaction. All online retailers have to deal with at least some false positives. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). Field name: reasonCode. Technical. It also regulates the way banks must respond to consumer complaints and sets limits on liability for lost or stolen debit cards. 46 4. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). Check the chargeback reason code. 26% - the number of chargebacks that result from undelivered orders. M49 Vehicle Rental – Theft or Loss of Use. By entering your email, you agree to receive marketing emails from Shopify. Prevented; Recover; Tools. 2: No Authorization Legacy Code: 71. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. The Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. The term "counterfeit fraud" refers to specific chargeback situations defined by Visa Reason Code 10. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time. American Express chargeback reason code M10 falls under the “Inquiry/Miscellaneous” category. There are plenty of reasons as to why this would happen, hence the many. A reason code is an alphanumeric code that explains the reason behind the dispute. Others require banks to wait for a certain period before they can issue a chargeback. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. The new reason codes follow a format of two digits, a period, then a third digit. Stage 1: First Chargeback. Every card brand has a unique set of chargeback reason codes banks must choose from. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Each major credit card company has its own list of chargeback reason codes that describes the chargeback. Clearly differentiate between card-present and card-absent transactions by noting mail, phone, and internet. There are two parts to this. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Merchant Accepted Chargeback-Miscellaneous: Amex: M10: Capital damages-Miscellaneous: Amex: M11: CM Credited- Chargeback Reversed. Please note that the most common Chargeback reason code for Allocation disputes is 10. Chargeback reason code 11. Across open networks and include account numbers sent over email, instant messaging, text, or chat. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. EMV Liability Shift Counterfeit Fraud. About Discover chargeback reason codes. About American Express chargeback reason codes. The implication is that the merchant is at fault. The reason for the dispute was false or inaccurate. The rules which will take effect in April 2023 are meant to reduce the volume of friendly fraud occurring over the card network. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargebacks. Scenario 1 — upfront chargeback. Mastercard uses reason code 4842 for late presentment chargebacks, but the conditions are considerably more complex. You must tailor your representment case — including the compelling evidence — to the reason code under. For defective or “Not as Described” reason codes. Reason codes are very crucial to assist. 1. Technical. How you respond is determined by the chargeback reason code: Embed This Graphic. ” This code indicates an unauthorized charge was made to a chip-and-PIN card in a card-present transaction. Credit card fraud is a big problem for eCommerce merchants, leading to many true. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Also, just like American Express, Discover functions as both a card network and an. 10 Tips to Prevent Fashion Chargebacks. For example, Mastercard has a code which indicates a ‘consumer dispute. Each of the major card brands, including Visa,. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Product or service issues; Returned merchandise; Non-receipt of merchandise or services; Credit not. By entering your email, you agree to receive marketing emails from Shopify. Chargeback . Review your credit card processor’s policies to understand its chargeback dispute process. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. . 4846 — Incorrect Currency Code. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). This scenario applies when the arbitration was raised by either the. 1. And according. Many subscription payment disputes are made under code 13. There are two types of invalid chargebacks. 102. The chargeback can be for the total transaction amount or a lesser amount. Then, they charge the merchant this credit amount to compensate for the bank’s loss, plus a. many chargeback reason codes that exist today. FAQ: What remains Chargeback Representment? TIPS. Code 4807: Fraudulent Card-Present Transaction. Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash. M10: Vehicle Rental - Capital Damages: M49: Vehicle Rental -. The same is true of all chargeback reason codes. ”. 6. Chargeback Reason Coded by Network - 2023 Guide. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. But friendly fraud is much more ambiguous. Administrative returns (R02, R03, R04): 3%. Reason Codes: 22 / 23 / 32 / 35. Chargeback Reason Code. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. These disputes are commonly referred to as friendly fraud. Below is a list of Mastercard chargeback codes used in eCommerce. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. By entering your email, you agree to receive marketing emails from Shopify. 2, below. Chargeback Authorization: None: Inquiry/Miscellaneous: M10: Vehicle Rental - Capital Damages: None: Inquiry/Miscellaneous: M49: Vehicle Rental - Theft or Loss of Use:. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Issuing banks follow standard rules to validate a chargeback and then associate it with a specific reason code according to the evidence that was provided. . Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. Thus, the easiest way to prevent chargeback reason code 75 from being. Use clear and consistent billing descriptors. The usual period that card networks will accept chargeback disputes is up to 120 days from the date of the settlement for the charge. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. However, they don’t address the reason why that chargeback was issued in the first place. 2022 Visa Chargeback. Specify the invoice date and net due date that you want the system to assign to chargebacks. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. Everyone has had the experience of buying. MasterCard: Reason Code 4859 Services not rendered. 101. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. message. Valid Values/Format: 22 - First Chargeback Handling Fee. There are dozens of reasons why cardholders and issuers dispute transactions. com. M10 — Vehicle Rental – Capital Damages. What is Visa. Please note: You do not benefit from liability shift for any other chargeback reason codes other than those defined in this document above. Spot these types of chargebacks using. Reason codes are important to help merchants address recurring. Chargeback Report. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Section5. 0" or CE3. ’With an eCommerce transaction, 3-D Secure technology works like an online PIN code. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. If you leave this processing. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. 3 DUE DATEA chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Chargeback. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. Be sure you understand the cardholder’s claim. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. “Late Presentment” is a reason code description for three of the four card brands (reason code 12. But sometimes, a chargeback can be fraudulent. 4 Fraud – Card-Absent Environment. Solutions. 3. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Credit not processed for cancelled or returned goods and services 2. A chargeback happens when a customer requests for a transaction to be. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. 2. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Visa Chargeback Reason Codes; Chargeback Management Software; Chargeback Reason Codes; Credit Card Dispute Time Limit; Mastercard Reason Codes; Bank Identification Number; CONTACT. MasterCard - 4863 Cardholder Does Not Recognize - Potential Fraud. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,The assigned chargeback reason code outlines why a customer submitted the dispute. The 12 calendar day response time period begins from the dispute filing date in the DDR. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Mastercard Chargeback Reason Code 73: Duplicate Transaction. The reason codes are grouped into several broad. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. High Level Visa Chargeback Dispute Flow. You processed a transaction with the counterfeit card on a terminal that wasn’t EMV-compliant rather than using a chip reading device that would have detected the fraud. Reason Code Number. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. UA02 Fraud – Card Not Present Transaction. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. Merchants who believe they have received an invalid chargeback under reason code 13. 15, 2021. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. 2. They may also have requirements that must be met in order for a transaction to be eligible for coverage, such as delivery confirmation. 75 for every $1. 1 Chargeback. 3? Chargeback reason code 13. 5 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Unauthorized returns (R05, R07, R10, R29, R51): 0. What Are Chargeback Reason Codes?. A chargeback happens when a customer requests for a transaction to be reversed. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. 1: Use the corresponding dates from the invoice. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Reason Code 53 re-presentments must be. With the right compelling evidence,. 2 for Visa and Reason Code 4850 for Mastercard). 0, these guidelines guarantee merchant protections from certain categories of disputes. The system does not accept Blank as a value, even if it is defined in the UDC table. Acquirer Use of Message Reason Code 7623. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Note. 10. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. Chargebacks are a major threat to businesses big and small. This means providing evidence that will undermine the cardholder’s claim. 4853 – Cardholder Dispute – Goods or. Each code corresponds to an issue or problem. 4853 – Cardholder Dispute – Goods or Services Not Provided. Chargeback Representment. Blog and Featured; Success Stories; Chargeback Reasoning Codes; BIN Look-up; eGuides and Reports;. If the merchant has a signature showing that the order was delivered, or evidence that the. By entering your email, you agree to receive marketing emails from Shopify. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. As we touched on earlier, chargebacks can happen due to technical errors. MasterCard - 4863 Cardholder Does Not Recognize - Potential Fraud. Processing recurring payments increases your susceptibility to chargebacks. Chapter 2 1. Reason Code 02. Visa chargeback reason code 11. M10: Vehicle Rental – Capital Damages: Inquiry/Miscellaneous: M49: Vehicle Rental – Theft or Loss of Use: Inquiry/Miscellaneous: R03:. Vantage HouseThe reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Look below the surface. ”. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. 0: Updated report version from 1. In the case of friendly fraud, that reason could be completely invalid and. “Visa has 28 different reason codes. By entering your email, you agree to receive marketing emails from Shopify. Not only do you need to know how long the timeline is, but you also need to know when the clock. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. This code tells you why the customer or bank initiated the dispute. This definitive guide include the chargeback base codes from each away and four more card networks. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableAn ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. MASTERCARD Reason Code Description. 3: Goods or services were not as described: C31: RM: 13. What is a chargeback time limit? The chargeback response. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. A01 | A02 | A08. What is Visa chargeback reason code 10. The nature of the threat makes it a moving target. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. An invalid chargeback is defined as an unnecessary or non-compliant payment dispute — a chargeback that shouldn’t have happened. Provide Explanation Give a clear overview of the documents you’re submitting, address the specific dispute reason, provide any changes made to the original purchase/agreement and explain the steps you’ve taken to resolve the dispute. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. Knowing these codes can help you dispute chargebacks more effectively. Visa chargeback reason code 11. Everyone from processors and card brands to local and federal governments has rules about how payments should be handled. It happens when the cardholder disputes the payment, claiming it was invalid or unauthorised. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. A reason code is how banks categorize the reason for a chargeback. About American Express chargeback reason codes. Save finalize leaders includes the chargeback good codes off each of the four major card networks. 00 EUR as a Withdrawal fee. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. There are four primary phases to a Visa dispute: After Visa. 7. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. MasterCard does not have an equivalent reason code. M10. Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. up under any number of different chargeback . However, the return request is invalid, as the customer does not have a. Chargeback. And chargeback guarantees aren't without. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. chargeback. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. Visa Chargeback Reason Codes. 4. They either issue a chargeback to the merchant’s bank, or they find that the charge is authentic and side with the merchant. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. American Express uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors as well as two additional categories, Inquiry/Miscellaneous and Chargeback Programs, to classify just a handful of reason codes. Specifically, these updates only pertain to transactions that are charged back after Oct. Mastercard Chargeback Reason Code 70: Chip Liability Shift. 1Chargeback. This can be transaction receipts, proof of. Versions Affected: v5, v6. 975. Overall returns (all codes): 15%. Reason Code Description. reasonable and that the transaction did not exceed this amount range. 1. Fight; Prevent;. Terms and conditions. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. High-Risk (Excessive): Reaching a chargeback ratio of. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. Chargeback. Categories. If your chargeback ratio is high [i. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. What is Visa chargeback reason code 10. Time Frames by Chargeback Type and Reason Code. capital damages, theft, or loss of use (M10) Description. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. If the merchant has a signature showing that the order was delivered, or evidence that the. American Express reason code 155, Visa reason code 30, MasterCard reason code 4855, and Discover reason code 4755 are all specific reason codes for Shopify payment chargebacks. . It is associated with a chargeback reason code, and it is specific per Card Scheme. The list of chargeback reason codes in this article is organized by card brand and type of dispute. American Express is incentivized to keep their customers happy. Visa chargebacks can be a major inconvenience for merchants. Here are the two possible scenarios: 1. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 3 falls under the “Consumer Disputes” category. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. For example, some reason codes offer cardholders over a year to file. All card brands have their own number of codes). Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. If you don’t reply in time or with . It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. This category of fraudulent chargeback claims is represented with the following reason codes: AMEX - F29 Card Not Present. 2. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. The list of chargeback reason codes in this article. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. Solutions. Step 1: Identify the Source. The terminal action codes are in Table 122 of the 4. Spot these types of chargebacks using the below reason codes. The shorthand description is “EMV Liability Shift Counterfeit Fraud. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Each of these situations was given an alphanumeric identification code called a chargeback reason code, which is meant to explain the reason for the dispute. 1: Use the corresponding dates from the invoice. But sometimes, a chargeback can be fraudulent. Once you receive this notification, you have 11 days to submit a response. Information on proper voice authorization procedures may be needed for ‘referral’ responses. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. Card Enrolled for 3-D Secure VS Card Not Enrolled for 3-D Secure. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. 3. The shorthand description is “Goods/Services Not as Described. [noun]/* kə • stə • mər • di • spyo͞ot/. For a Mastercard late presentment chargeback to be valid, all the following conditions must apply: The cardholder’s account must be permanently closed. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization. Fraud liability shift - counterfeit. . US/Canada Chargeback reason code. All ACH return reason codes consist of the letter “R” followed by two. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. “Credit Not Processed,” the reason code for unreceived refunds, accounted for 12% of consumer disputes at the height of the pandemic. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. 3? Visa chargeback reason code 13. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. Discover - UA02 Fraud – Card Not Present Transaction. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. 4 Fraud – Card-Absent Environment. Each reason code has its own set of regulations regarding: Proper and. A chargeback is like a refund, where a transaction made on a debit or credit card is reversed. Which definitely guide includes the chargeback motive. The chargeback transfers funds from the acquirer to the issuer. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute.